Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@comfycouchau.com.

If your return request is approved we will provide you with instructions on how and where to return your items. We note that it is your responsibility to pay for return shipping.

Please note that items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@comfycouchau.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, faulty or incorrect. 

Damages and issues
Please inspect your order upon receipt and contact us immediately at support@comfycouchau.com. if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and provide a suitable solution.

Exchanges
We currently do not offer direct exchanges. For the quickest way to change an item, please return the item you have and subject to approval, make a separate purchase for the new item.

If you have any questions regarding whether your item is eligible for return, please contact us before making a purchase.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@comfycouchau.com.